Dipti Jaiswal

Profile

Hey there! I have experience in working with people on stress, emotions and relationship issues. I believe that no one should have to go through feelings of depression, anxiety and loss alone. As your counsellor, I am committed to sharing the journey of empathy, trust , confidence and workable solutions to your issues. In this partnership, I will work with you to identify goals to improve your emotional and mental well-being, thereby giving you more insight and a fresh perspective of dealing with life's challenges.

Qualification

  • Master of Psychotherapy and Counselling – University of Roehampton
  • Experienced In

  • Stress and anxiety
  • Social anxiety
  • Self-esteem
  • Work related stress & anxiety
  • Family and relationships, including separation & loss, parental stress
  • Approach

  • Integrative approach to counselling and uses therapeutic modalities like Cognitive Behavioural Therapy (CBT), Person Centered Therapy (PCT) and Psychodynamic approach with the aim of experiencing more fulfilling relationships and meeting life goals.
  • Main focus will be on cultivating a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • English
    • Hindi
    • Bengali

    Jess Y Wong

    Profile

    I employ a thoughtful, integrative approach that is grounded in person-centred therapy while also incorporating some behavioural or psychodynamic techniques. I find that when support is offered through empathic listening in a non-judgemental setting, a client can truly transform and build trust not only in me, but in themselves. When a client is transformed, so is the therapist and therapy is a learning process for both parties in the alliance. Always being curious is my philosophy as there are always valuable lessons to learn from everyone.

    The curious paradox is that when I can accept myself just as I am, then I can change” - Carl Rogers

    Qualification

  • Master of Arts (Integrative Counselling & Psychotherapy) – University of Roehampton London UK
  • Professional Certificate – Psychotherapy & Counselling – Aventis School of Management, SG
  • Professional Certificate – Effective Counselling Techniques – Aventis School of Management, SG
  • Certificate - Workplace Counselling & Grievance Handling – Aventis School of Management, SG
  • Experienced In

  • Stress and anxiety
  • Self-esteem
  • Family and relationships, including separation & loss, parental stress
  • Trauma or difficult childhood issues
  • Gender identity or sexual orientation
  • Approach

  • Uses the person-centered therapy approach as well as free association in developing her client-therapist alliances.
  • Some psychodynamic therapy may be utilised.
  • Offers support with empathic listening in a non-judgemental environment.
  • Believes that when a client is transformed, so is the therapist and that therapy is a learning process for both the client and therapist.
  • Believes in being curious and that there are always valuable lessons to learn from everyone.
    • English
    • Basic Cantonese

    Fadzilah Abdul Rahman

    Profile

    Fadzilah is a Professional Counsellor and Family Life Educator. She has experience in individuals and group counselling through conducting Triple P, Signpost, Family Excellence Circles, Moneywise Financial Literacy, Good-Enough Parenting, Schema Therapy, Seniors Programme, Psychodrama, Time-Out, Enhanced Step-Up programmes etc. She also conducts group counselling with female inmates at Singapore Prison. 

    She has long been working with intergenerational family structures and helping to deal with the multi-generational issues between different family members, along with their own self-development, financial challenges, career, stress, anxiety and other related issues.

    “Difficult road often leads to beautiful destination. Never give up! - Fadzilah Abd Rahman

    Qualification

  • Master of Arts in Contemporary Therapeutic Counselling - Hertfordshire University)
  • Graduate Diploma in Psychology & Counselling (Aventis Baruch Singapore) 
  • Certified in Gottman Method Couples Therapy Level 1 & 2 (Eagles Mediation & Counselling Centre Ltd.)
  • Certificate/Diploma in Islamic Psychology and Counselling (Al-Zuhri Education Singapore)
  • Certified Triple P – Positive Parenting Program Certification Level 2, Level 3, Level 4 and Level 5, (Australia & MSF)
  • Applied Suicide Intervention Skills Training (ASIST & SSI)
  • Registered Counsellor with the Singapore Association for Counselling and Clinical Member (C0461)
  • Certified Member with Association of Psychotherapists and Counsellors, APACS (#A0071)
  • Experienced In

  • Stress and anxiety
  • Mood regulation, including anger management
  • Family and relationships, including separation & loss, parental stress
  • Family violence & abuse
  • Trauma or difficult childhood issues
  • Approach

  • Solution-Focused Brief Therapy
  • Motivational Interviewing
  • Cognitive Behavioural Therapy
  • Gottman Relationship Therapy
    • English
    • Malay/Indonesian

    Noel James Capel

    Charterted Fellow CIPD

    Profile

    Hi there! Thanks for dropping by. 

    I have a wide experience in training and coaching clients in leadership and interpersonal skills, having been in organizational development for over 30 years. 

    “A flower does not think of competing with the flower next to it. It just blooms.” This sums up my belief in people’s potential for growth and self-actualization. 

    As a counsellor I use a holistic approach; mainly from psychodynamic, cognitive behavioural, person-centered, motivational interviewing and solution focused brief therapies that best works for my clients. 

    But more importantly, it is for you to feel psychologically safe, listened to and validated in the healing process of therapy.

    Qualification

  • Masters in Integrative Counselling and Psychotherapy
  • Professional certificate in psychotherapy & counselling
  • Workplace counselling and grievance handling
  • QPR Suicide Prevention gatekeeper program
  • Certified Behavioural Consultant
  • Registered Member of the British Psychological Society (RQTU) to access and administer psychological and psychometric tests
  • Association of Psychotherapists and Counsellors Singapore (APACS)
  • British Association for Counselling and Psychotherapy (BACP)
  • Experienced In

  • Stress and anxiety
  • Work related stress and anxiety
  • Trauma or difficult childhood issues
  • Depression
  • Mood regulation, including anger management
  • Approach

  • Integrative approach to counselling and uses therapeutic modalities like Cognitive Behavioural Therapy (CBT), Person Centered Therapy (PCT) and Psychodynamic approach with the aim of experiencing more fulfilling relationships and meeting life goals.
  • Main focus will be on cultivating a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • English

    Chung Kok Meng Emil

    Profile

    With the years in the psycho-therapeutic field, I feel privilege and passion for what I do in the

    Healing Journey. I believe that all people deserve to be happy and succeed in life. With the

    dynamic applications of integrative therapeutic tools such as mindfulness, motivation and

    storytelling, I help clients to address their unique situations such as the deep core wounds, anger, anxiety and something that has been stuck for many years. I help clients to unstuck

    these issues on the mind, heart, physical and spiritual level. With the application of

    integrative approach, clients get a chance to walk out from their issues together with purpose, meaning and understanding. That is what I do and I am committed to walk with you in the

    Healing Journey. 

    Qualification

  • MA Integrative Counselling & Psychotherapy – University of Roehampton
  • Graduate Diploma in Counselling Psychology - College of Allied Educators
  • Graduate Diploma in Positive Psychology - The School of Positive Psychology
  • Graduate Certificate in Professional Counselling - Swinburne University of Technology
  • Cognitive Behavioural Therapy Practitioner - The Academy of Modern Applied Psychology
  • Experienced In

  • Stress and Anxiety
  • Bereavement and Grief
  • Depression
  • Relationships - Family, Work and Social
  • Shame and Guilt
  • Approach

  • Uses integrative therapeutic approaches like Cognitive Behavioural Therapy (CBT), Person Centre Therapy (PCT) and Mindfulness Therapy which focus on identifying and changing patterns of thinking and behaviour.
  • Cultivates a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • English
    • Mandarin and Dialects (Hokkien and Cantonese)

    Gaayathri Chandran

    Profile

    Gaayathri has a strong passion in helping individuals discover their deeper meaning and purpose in life, through collaborative exploration of each person’s strengths, values and resources around them. She is an experienced counsellor who specialises in helping with issues such as stress management, anxiety management, social anxiety, depression, anger management, relationship or marital issues, parental stress, academic/school stresses, peer relationships, self- esteem, harassment/ bullying and PTSD.

    Gaayathri worked with clients with special needs, behavioural management issues, anger management issues, eating disorders, anxiety attack, relationship trauma, Post Traumatic Stress Disorder (PTSD), family conflicts, career issues and relationship issues. She has been in professional practice with experience across a few industries such as education, and social services working with diverse client population.

    She believes that every individual is unique, and each writes his/her own unique story. However, there may be times when one respond or cope with life circumstances along unhealthy patterns. Through using a non-judgemental and empathetic approach, clients can increase self – awareness and inner resourcefulness that translates into healing, growing and change. Gaayathri enjoys working with children, youths and young adults as she sees this phase of life as a crucial stage of self – realization and exploration.

    Qualification

  • Master of Counselling, Monash University
  • Graduate Certification in Education Studies, Monash University
  • BA (Hons) Sociology and Criminology, University of Westminster
  • Registered Counsellor with Australian Counselling Association (ACA)
  • Experienced In

  • Stress management
  • Anxiety management
  • Social anxiety
  • Depression
  • Anger management
  • Approach

  • Cognitive Behavioural Therapy (CBT)
  • Narrative Therapy
  • Solutions Focused Therapy
  • Emotional Focused Therapy
  • Sand Therapy
    • English

    Jouie Lim

    Profile

    Hey there, my name is Jouie. I strive to create a safe place for all my clients and it is very important to me that you are in a non-judgemental environment to express yourself. I believe in helping people develop full potential and I have a strong interest in helping adults and adolescents who are depressed, anxious or with emotional issues that disrupt their daily functioning and relationships. I have worked with parents who are experiencing difficulties coping with and managing their children's behaviours. Thank you so much for reading and I am looking forward to seeing you

    Qualification

  • MA Integrative Counselling & Psychotherapy – University of Roehampton
  • Graduate Diploma in Counselling Psychology - College of Allied Educators
  • Graduate Diploma in Positive Psychology - The School of Positive Psychology
  • Graduate Certificate in Professional Counselling - Swinburne University of Technology
  • Cognitive Behavioural Therapy Practitioner - The Academy of Modern Applied Psychology
  • Experienced In

  • Stress and Anxiety
  • Bereavement and Grief
  • Depression
  • Relationships - Family, Work and Social
  • Shame and Guilt
  •  

    Approach

  • Uses Person-Centered Therapy (PCT) which aims to achieve healing and alleviation.
  • Facilitate the personal growth and relationships of a client by allowing them to explore and utilise their own strengths and personal identity.
  • Uses therapeutic approaches like Cognitive Behavioural Therapy (CBT) which focus on identifying and changing patterns of thinking and behaviour.
    • English
    • Mandarin and Dialects (Hokkien and Cantonese)

    Ricky Hsueh-Wen Wang

    Profile

    I am Ricky, counsellor with a psychology background. I graduated from the University of Derby, psychology department, UK and institute of counselling and psychotherapy, university of Roehampton, UK. As a professional counsellor, I will keep your information confidential and private, I’ll  make you comfortable to share your thoughts under this safe environment too.

    I apply integrative psychotherapy strategies including person-centred therapy with empathy, cognitive behaviour therapy to untwist your distorted thoughts, and psychodynamics to look into details of your childhood experience.

    With these powerful tools and my passion, I wish you a speedy recovery journey with resilience. Thanks for your time.

    Qualification

  • Master of Arts, Institute of Integrative Counselling & Psychotherapy – University of Roehampton London, UK
  • Bachelor of Science (Hons) Psychology – University of Derby, UK
  • Certificate - Workplace Counselling & Grievance Handling – Aventis School of Management, SG
  • Professional Certificate – Psychotherapy & Counselling – Aventis School of Management, SG
  • Experienced In

  • Working stress, depression, and anxiety
  • Self-esteem
  • Family and relationships, including separation & loss, parental stress
  • Trauma or difficult childhood issues
  • Loneliness & social anxiety disorder
  • Approach

  • Cognitive behavioral therapy, psychodynamics, and person-centered therapy.
  • Certificated for the practicum of counselling in 2020.
  • Attended the workshop for Grief therapy in 2021.
  • Going to sharpen his skills on hypnosis therapy, EMDR and breathing therapy.
    • English
    • Mandarin
    • Hokkien

    Sophia Koh Sok Hiang

    Profile

    A warm welcome to you in starting a

    Safe and secure journey with me, where you can
    Open up at your own
    Pace;  to explore your concerns at 
    Hand; whilst using an
    Integrative approach to find the most relevant research/techniques to 
    Assist you in your self-discovery and healing.

    Sophia applies therapeutic approaches such as person-centered, cognitive behavioral therapies in her sessions.  For more than 10 years, she volunteers in taking care of students, adults and the elderly in managing their personal, career and family issues.  

    “Be the change you want to see”  - Inspired by Gandhi and The Love Project

    Qualification

  • Master in Integrative Counselling and Psychotherapy  – University of Roehampton, London
  • Specialist Diploma in Applied Psychology – Aventis School of Management
  • Member with Association of Psychotherapists and Counsellors (Singapore) (APACS)
  • Experienced In

  • Academic & school stresses
  • Elderly issues
  • Family and relationships, including separation & loss, parental stress
  • Gender identity or sexual orientation
  • Work related stress & anxiety
  • Approach

  • Cognitive Behavioural Therapy (CBT) and Existential Therapy help clients to explore and better understand their issues in a safe and secure manner.
  • Her personal motto is to empower the client to "Be the Change they want to see".
    • English
    • Mandarin

    Ponnampalam Denise Edna Jeevan

    Profile

    Hey there! Having been in the academic and mental health professions for more than 15 years, I have an extensive experience working with people on stress, emotions and relationship issues. I believe that my clients will be the true experts of their own lives. My approach is more person-centred tapping on clients’ resources and strengths. I employ a variety of techniques stemming from an integration of experiential, psychodynamic, and cognitive behavioural therapies to unblock stuck-ness so that clients can feel free and relieved. I hope to provide a validated environment to discuss and explore options for clients to make well informed decisions for betterment of life.

    “We need to see ourselves as basic miracles." — Virginia Satir

    Qualification

  • Educational qualifications / certifications relevant pertaining therapy work:
  • Master of Integrative Counselling and Psychotherapy- University of Roehampton, UK
  • Post Graduate Diploma in Satir Systemic Brief Therapy - Satir Institute of the Pacific, Canada
  • Bachelor of Science with Honours in Psychology - University of Nottingham, UK
  • Practice Certificate in Management of Family Violence Intervention- Ministry of Social and Family

  • Experienced In

  • Mental Health issues, including, depression, anxiety, trauma, childhood issues 
  • Mood regulation, including anger management
  • Family and relationships, including separation & loss, parental stress
  • Family violence & child abuse
  • Academic & school stresses
  • Approach

  • Person Centred Therapy
  • Cognitive Behavioural Therapy
  • Satir Therapy
  • Psychoanalytical Therapy
    • English

    Sinniah Pillai Jayanthi

    Profile

    Hi, I have been in a customer service over 30 years and have interacted with many people of various age groups. These experience has given me the opportunity to interact with my clients of all age groups. My approach towards my client is more person centered, directing them to believe their own inner-strength and building a positive approach towards their life journey.

    Qualification

  • Master of Arts in Integrative Counselling and Psychotherapy – University of Roehampton
  • Degree in Psychology – University of Derby
  • Experienced In

  • Self-esteem
  • Mood regulation, including anger management
  • Family and relationships, including separation & loss, parental stress
  • Work related stress & anxiety
  • Loneliness
  • Approach

    • Uses therapeutic approaches like Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) which focus on identifying and changing patterns of thinking and behaviour and which are more present-oriented.

    • Uses Schema Therapy for clients whose issues are rooted in a more complex or traumatic past and which involves working through schemas with the aim of experiencing more fulfilling relationships and meeting life goals. 

    • Cultivates a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.


    • English
    • Tamil

    Vanessa, Keh Sor Tin

    Profile

    Hi, I am Vanessa Keh. A Counsellor & Psychotherapist. Coaching or Counselling is very important as it can provide individuals with a form of guidance to be out of the state of distress or diseases. Like a ‘bridge’, it helps to better relationships and communications in the family and as well as in society.

     The idea of having counselling does not mean one is sick mentally. Through counselling, it can help a person to have the ability to clear their own clouded mind in order to have better clarity to understand themselves per se as well as in any form of situation that they might face - having clarity and empowerment in the face of challenges so as to receive their very own answers in life.

    If you resonate with me that idea constructs reality, then you can create your own reality.  I am here to help you ignite your best potentials and abilities in creating a life of what you want. So, come join me in self-discovery, self-empowerment, self-enlightenment towards a healthy life filled with abundance.

    Qualification

  • Master of Integrative Counselling & Psychotherapy – University of Roehampton
  • Graduate Diploma in Social Psychology & Counselling – Aventis School of Management
  • Experienced In

  • Stress and social anxiety
  • Self-esteem
  • Family and relationships, including separation & loss, parental stress
  • Family violence & abuse
  • Trauma or difficult childhood issues
  • Approach

  • Uses therapeutic approaches like Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Person Centred Therapy (PCT) and Psychodynamic; or integrated therapies. 
  • Focuses on identifying and changing patterns of thinking and behaviour and which are more present-oriented.
  • Uses Schema Therapy for clients whose issues are rooted in a more complex or traumatic past and which involves working through schemas with the aim of experiencing more fulfilling relationships and meeting life goals.
  • Cultivates a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • English
    • Mandarin
    • Hokkien

    Anand Mahey

    Profile

    Hi there, I’m an aspiring Psychotherapist and Counsellor. My belief is that everyone is unique and is able to Self Actualize. Individuals have immense potential, and where there is potential, the possibilities are endless. Where there is a problem, there is a solution and opportunity for growth. All we need is a nudge in the right direction.

    Qualification

  • Master of Arts in Integrative Counselling and Psychotherapy (Roehamptom)

  • Experienced In

  • Mood regulation, including anger management
  • Family and relationships, including separation & loss, parental stress
  • Family violence & abuse
  • Trauma or difficult childhood issues
  • Work related stress & anxiety
  • Approach

  • Cognitive Behavioural Therapy (CBT) and Person Centered Therapy.
  • Believes people have the ability to self heal (Carl Rogers, 1957) and self actualize, and only need clarity and assistance in moving towards psychological progress.
    • English
    • Malay
    • Hindi

    Rashmi Sharma

    Profile

    Hi, I am Rashmi, I am a counsellor working with various organisations in Singapore

    The most rewarding part of being a counsellor is knowing that you have a part in improving the life of another human being. 

    I use Integrative approaches that involve selecting techniques from different therapeutic orientations to find one best suited to the client’s problem

    I have worked with youth, couples, the elderly, parents, and students and helped them all achieve a resolution to their issues through self-actualisation.

    If you are open to making a change, I can be a partner and guide in that journey to lead you towards a happier, more confident, and successful future.

    Qualification

  • Master’s in Integrative Counselling and psychotherapy
  • Diploma in Buddhist psychotherapy and counselling
  • Certified in workplace counselling and grievance handling workshop
  • Certified in Understanding Depression and low mood in young people
  • Member of the Association of Psychotherapists and Counsellors Singapore (APACS)
  • Experienced In

  • Stress and anxiety
  • Self-esteem
  • Depression
  • Family and relationships, including separation & loss, parental stress
  • Elderly issues
  • Approach

  • Person Centred Therapy (PCT), Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) which focus on identifying and changing patterns of thinking and behaviour and which are more present-oriented.
  • Main focus will be on cultivating a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • English
    • Hindi

    Vivienne Loh

    Profile

    Hello! My name is Vivienne. I have always been volunteering and meeting many people from different stages in life – young adults to seniors which allows me to listen and walk a mile in the shoes of the people I meet. By using an integrative approach and a good listening ear, I want to be there through the tough times with you and to instil assurance. I strongly believe in accepting everyone for who they are regardless of what their past is or how they think. Observing those you hate is as important to bettering yourself as studying your role models. 

    “Everything that irritates us about others can lead us to an understanding of ourselves.” - Carl Jung

    Qualification

  • Masters in Integrative Counselling & Psychotherapy – University of Roehampton
  • Bachelor’s in Psychology - University at Buffalo 
  • Professional Certificate in Psychotherapy and Counselling - AVENTIS SCHOOL OF MANAGEMENT
  • Professional Certificate in Effective Counselling Techniques - AVENTIS SCHOOL OF MANAGEMENT
  • Experienced In

  • Stress and anxiety
  • Academic & school stresses
  • Work related stress & anxiety
  • Elderly issues
  • Loneliness
  • Approach

  • Uses Person Centered Therapy (PCT) where she would approach all clients with an authentic self. 
  • Believes that everyone has their own story and does not judge anyone.
  • Accepts everyone for who they are and regardless of what their past is or how they think.
  • Believes in being genuine to her clients and listening and accepting how her clients think/feel because she trust that this will help her understand them in a more personal level and to try and walk a mile in their shoes.
    • English
    • Basic mandarin

     Tan Kai Peng

    Profile

    Hello I am a student counsellor that have been working in the mental health industry for 5 years, I have specialisation in working with children and special needs children. I am also experienced with counselling adolescents and young adults through their problems and the various LGBT groups.

     I believe that I can help my clients find their strength to carry on through their tough times. My approach is Psychoanalytically based helping the person look within themselves to find strength and will power. I will be there to support my client in their journey to find the strength that is within themselves.

    “We do these things not because they are easy but because they are hard” - John F. Kennedy

    Qualification

  • Advanced diploma in applied psychology
  • Bachelors in psychology – Coventry University
  • Masters in psychotherapy and counselling- Roehampton University (currently)
  • Experienced In

  • Stress and anxiety
  • Depression
  • Trauma or difficult childhood issues
  • Academic & school stresses
  • Gender identity or sexual orientation
  • Approach

  • Psychoanalysis ( Carl Jung)
  • CBT (Beck)
  • Music therapy (various)
    • English
    • Chinese

    Theresa Shan

    Profile

  • Uses therapeutic approaches like Person-Centred Therapy (PCT), Cognitive Behavioural Therapy (CBT) and Hypnotherapy in order to assist her clients in identifying the origin of issues and past traumas that are causing perpetuating problems in current life.
  • Qualification

  • MA in Integrative Counselling & Psychotherapy
  • Graduate Diploma in Social Psychology and Counselling from Aventis
  • Experienced In

  • Adopts a holistic, person-centered approach.
  • Strives to create a safe space for clients to process difficult emotions and distressing life experiences.
  • Approach

  • Uses therapeutic approaches like Person-Centred Therapy (PCT), Cognitive Behavioural Therapy (CBT) and Hypnotherapy in order to assist her clients in identifying the origin of issues and past traumas that are causing perpetuating problems in current life.
    • Individual Adults
    • English

    Wan Jia Wei

    Profile


    Qualification


    Experienced In


    Approach


    • English

    Fabian William

    Profile

  • Uses Cognitive Behavioural Therapy (CBT) and Person-Centered Therapy (PCT) which focus on identifying and changing patterns of thinking and behaviour.
  • Uses Schema Therapy for clients whose issues are rooted in a more complex or traumatic past and which involves working through schemas with the aim of experiencing more fulfilling relationships and meeting life goals.
  • Cultivates a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
  • Qualification

  • MA in Integrative Counselling & Psychotherapy
  • Graduate Diploma in Social Psychology and Counselling from Aventis
  • Experienced In

  • Adults and adolescents who are depressed, anxious or with emotional issues that disrupt their daily functioning and relationships.
  • Parents who experience difficulties coping with and managing their children's behaviours.
  • Works alongside parents to help them become more effective, confident and self determining.
  • Approach

  • Uses Cognitive Behavioural Therapy (CBT) and Person-Centered Therapy (PCT) which focus on identifying and changing patterns of thinking and behaviour.
  • Uses Schema Therapy for clients whose issues are rooted in a more complex or traumatic past and which involves working through schemas with the aim of experiencing more fulfilling relationships and meeting life goals.
  • Cultivates a strong therapeutic relationship that enables the client to explore difficult issues in a safe and secure manner.
    • Individual Adults
    • English

    OTHER USEFUL INFORMATION

    • Click here for directions to our premises from Somerset MRT Station
    • If this is your first appointment with us, please arrive 10 minutes before your appointment time to fill in your registration details.
    • Please note that should there be any changes to your appointment, our Therapists will be in touch with you shortly.
    • Any cancellation of appointment must be made at least 24 hours in advance and only applicable via email and must be acknowledged by our Therapists.
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